Gunnpod Australia

Dear customers, thank you for choosing GUNNPOD as your electronic cigarette brand. In accordance with Australian regulations, we have formulated the following return and exchange policy to ensure your rights and satisfaction. Please read the following carefully:

  1. Return and Exchange for Quality Issues We promise that if you encounter any quality issues with your purchased GUNNPOD products within 30 days from the date of purchase, you can apply for a return or exchange.

  2. Return and Exchange Conditions To qualify for a return or exchange under this policy, you need to meet the following conditions:

  •  You must submit the return or exchange request within 30 days from the date of purchase.
  • The product being returned or exchanged must be an authentic product purchased through official GUNNPOD sales channels.
  • The product must have quality issues arising from normal use and not from intentional damage or misuse.
  1. Return and Exchange Procedure If you need to return or exchange a product, please follow these steps:
  • Contact our customer service team within 30 days and provide your order number, product information, and a detailed description of the quality issue.
  • Our customer service team will assess your request and provide further guidance.
  • If your return or exchange request is approved, we will provide you with the return address and relevant return instructions.
  • Ensure that you securely package the return product and include the necessary return documents, such as the order number and return authorization code.
  • Once we receive and confirm that the returned product meets the requirements of the return and exchange policy, we will arrange for a refund or replacement.
  1. Responsibilities and Costs for Return and Exchange
  • If the product you purchased has quality issues and meets the requirements of the return and exchange policy, we will bear the costs associated with the return or exchange, including return shipping fees and shipping fees for the replacement product.
  • However, if the return or exchange request does not meet the policy requirements, such as exceeding the 30-day window or purchasing the product from non-official sales channels, you will be responsible for the costs associated with the return or exchange, including return shipping fees and shipping fees for the replacement product.
  1. Refund Method
  • If your return or exchange request is approved and you choose a refund, we will process the refund using the original payment method.
  • The refund process may take some time, and the exact time for the refund to be credited to your account depends on the processing speed of the payment institution and your bank.

Please note that this return and exchange policy applies only to products purchased through official GUNNPOD sales channels. If you have purchased GUNNPOD products from other channels, please contact the respective channel to inquire about their return and exchange policy.

We are committed to providing high-quality products and services. If you have any questions or need further assistance regarding the return and exchange policy, please feel free to contact us. Our customer service team will be dedicated to supporting you and addressing your inquiries.

Please note that this return and exchange policy is formulated in accordance with Australian regulations to protect your rights and satisfaction. We will comply with relevant Australian consumer rights laws and regulations and make every effort to process your return and exchange requests to ensure the protection of your legitimate rights.

Thank you for your support and trust in GUNNPOD!